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  • On-time Delivery - 2016/9/18 0:20:28

    On-time Delivery

    All sellers on ohmVILLE.com are required to guarantee that their products are delivered on time, this is also known as On-time Delivery. On each product page you can find within how many days a seller ships out a product and within how many days this product should be delivered. On-time Delivery starts the moment the sellers has shipped out the product. If you have purchased anything on AliExpress.com, but didn't receive it within the seller’s guaranteed delivery time, you can get a full refund.

    Scope of Guarantee

    All products on ohmVILLE.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don't receive your order on time.

    Full refunds are not available under the following circumstances:
    1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)

     
    Scope of Guarantee

    All products on ohmVILLE.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don't receive your order on time.

    Full refunds are not available under the following circumstances:
    1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)

     

    Guaranteed Protection Period

    You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

    Conditions for Submitting Refund Requests

    1. You didn't receive your order within the guaranteed delivery time.
    2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

  • Returns & Refund Guarantee - 2016/9/18 0:16:12

    Returns & Refund Guarantee    ensure you are always protected from click to delivery

     
    Returns & Refund Guarantee
    Returns & Refund is a guarantee provided by sellers for every product they sell on ohmVILLE.com.
    When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems (according to the seller's set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller.
     
    Scope of Guarantee

    All products on ohmVILLE.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

    The following situations are not included:
    1. An item you claim is not as described, but the seller can prove that it is.
    2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

    Guaranteed Protection Period

    You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

     
    Conditions for Submitting Refund Requests

    You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order

    Return Shipping Fee

    If you agreed with the seller to return your item, please also check the seller’s shipping terms. If the seller pays the return shipping fee, please make sure you first agree on the shipping method and how the seller will pay you back the shipping fee.

     

     

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